Frequently Asked Questions

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• Is your jewelry one-of-a-kind?

Yes and no. Most of my designs are one-of-a-kind. I also make jewelry in limited editions of 10 pieces, and a few selected designs in unlimited quantities. 

All pieces are fabricated with the same care and attention to detail. The choice of materials and the process I follow to create the jewelry makes each piece unique, regardless of the number of times the design is reproduced. The description of each piece indicates if the design is one-of-a-kind, limited edition, or handmade in unlimited quantities. 

• Is your jewelry handmade?

I design every piece of jewelry. Depending on the design, some pieces are fully fabricated by my hands, while others incorporate the use of technology and/or hands other than mine.

For example, I outsource the laser cutting of my designs to a wonderful workshop in Amman, Jordan. They are also my providers of olive wood.

• How should I take care of my jewelry?

Wear it often, treat it gently. When you are not wearing your jewelry, it is best to store it separate from other jewelry, to avoid scratches and tangling (the pouch that comes with your piece is a good place to keep it). Keep it dry. Take off your jewelry when doing contact sports, gardening, using abrasives and chemicals, or getting too dirty. Apply products such as perfume, cologne, hairspray, lotion, and the like, before wearing your jewelry, not on it.

Under normal circumstances your olive wood jewelry won’t need washing. If needed, use a slightly damp cloth to gently wipe it. The wood is finished with tung oil as a protective layer.

If after extensive wear the wood becomes slightly dull and you don’t have tung oil, you can gently rub olive oil over the whole surface using a lint free cloth. Use circular motions to apply the oil, and remove any excess when you are done.

• The silver turned black, what do I do?

If your silver has turned black the easiest way to bring back its shine is with a polishing cloth. They are widely available. There are also many remedies online that you are welcome to use. I recommend choosing eco-friendly options. Try to keep the wood dry while you clean the silver portion of your jewelry.

Silver tarnishes relatively quickly when it comes in contact with oxygen or sulfur. One of the best ways of keeping your silver jewelry from turning black, is wearing it often, as the oils of your skin help prevent oxidation. 

Another way of preventing silver from turning black, is keeping it in an airtight container such as a zip lock bag (included with all my silver jewelry). To clean your silver jewelry use mild dish soap and a soft toothbrush. Dry it well.

• Can you help if my Anabelle Colon Jewelry broke?

Of course I can help! I encourage you to reach out to arrange for a repair of your Anabelle Colon Jewelry, instead of discarding it and buying a new piece. If your piece requires repair please do not hesitate to send me a message, including a photo.

Jewelry needing repair or maintenance within 1 year of purchase will not incur a repair fee. After the first year, there will be a fee depending on materials and the extent of the repair needed.

My location varies and, at times, it might be difficult for me to receive shipments. Get in touch so that we can discuss the best way forward. Shipping costs for repairs or maintenance are your responsibility. 

• I've lost one earring, can I buy a single earring to match?

Yes you can. Please send me a message, including a detailed picture of the earring you still have, to process your order. One earring will simply cost half the price of a full pair. The time it will take to complete your order will depend on the current production schedule. Check with me for more details.

• Is there a warranty on Anabelle Colon Jewelry? 

I offer a 1-year limited warranty from the date of purchase. If you experience any issues with your jewelry don't hesitate to contact me, I am happy to help! 

I will cover any repair or maintenance fees.This warranty does not include replacement of a piece of jewelry when it has been accidentally damaged beyond repair.

Any structural modifications or attempted repairs on your piece of jewelry will void this warranty.

Please send me a message with pictures of the piece in question and tell me what happened to it. Make sure to include a copy of your purchase or gift receipt.  

My location varies and, at times, it might be difficult for me to receive shipments. Get in touch so that we can discuss the best way forward. Shipping costs for repairs or maintenance are your responsibility. 

• How do I know my bracelet size? 

Bracelets can be a bit tricky to size, as wrists vary slightly. A proper fit is important for comfort and style. A bangle that is too loose can fall off easily, and cuff bracelets that are too tight can be painful and unattractive. 

Instead of using standard bracelet sizes that fit a range of wrists, all Anabelle Colon Jewelry bracelets show the measurement of the inner circumference and the width. Please follow this bracelet size guide to check for a comfortable fit. 

•  How do I choose the right necklace length? 

Although most necklaces slip easily or clasp without problem around most necks, you want to make sure the necklace you buy is the exact look you are after. I want you to wear your jewelry as much as possible, and for that to happen it needs to work with your overall wardrobe, and it has to flatter you! 

Here is a useful necklace size guide to help you check at home if the necklace you love is the length you are looking for. 

•  Are the earrings too big for me? 

Sometimes people shy away from bigger earrings without giving them a try. I give you sizes in inches and centimetres, measuring maximum length and maximum width of each piece. If you are unsure how the earrings will look on you, follow this earrings size guide to test them at home before you buy. 

• Can the jewelry be resized? 

Unfortunately not. If you cannot find the perfect size in the shop, please contact me to place a custom order. Here is how to do it. 

• How can I buy your jewelry?

  • All available jewelry is listed in the shop section on this website. 

  • Some designs are available directly on my Facebook page.

  • You can buy from me in person when we live in the same city. I am now in Amman, Jordan; contact me for details. 

  • Sometimes, you can also buy in person if I am passing by your city. Follow me on Instagram or Facebook @anabellecolonjewelry for updates.

  • You can browse the whole inventory, try on any piece, and buy, when I participate in craft fairs, bazaars or pop up shops. Follow me on Instagram or Facebook @anabellecolonjewelry for updates.

  • To place an order by email, using the contact form, or WhatsApp, send me a message with your order details, I’ll send you an invoice, and ship your piece once I receive payment. 

• I saw your jewelry on Instagram, Facebook, Pinterest, or elsewhere online; but I can't find it on the website.

I list every piece of jewelry that is available here on the website. If you don’t see what you are looking for, it has likely sold out already. If you would like to place a custom order for a similar piece, don’t hesitate to contact me.  

• How accurate are your listings, do I get exactly what I see online?

The jewelry has been described and displayed as accurately as possible on the website. Slight color variation should be expected since, inevitably, different devices show color differently. Measurements given are approximate. 

Keep in mind that every product has been handcrafted and slight variations in color, wood grain, exact size and shape may occur. This is for me part of the charm and beauty of handcrafted products. 

• Can I place a custom order? 

Yes! Custom orders are a great opportunity to set in motion your ideas and wishes and materialize them through my hands and expertise. It is a wonderful design collaboration to help you create a unique piece of jewelry. Learn how to place a custom order here.

Keep in mind that I only take custom orders for pieces made of the materials I am currently using. Read more about the materials I use here. 

• How long do I have to cancel an online order? 

If you change your mind after ordering a piece of jewelry, and need to cancel it, you must send me a message within 24 hours of placing your order. I will issue you a full refund to the original payment method you used to place the order.

I try to fulfill and ship your order as quickly as possible, and once it is out of my hands, it cannot be canceled. 

Custom orders can be canceled anytime before you pay the 50% deposit and I begin producing your piece. Read more about custom orders here. 

• How can I check the status of my order?

I will provide you with a tracking number the moment your package is out of my hands. You can also drop me a line to check on your order at any time. 

• Do I get a discount if I order multiple pieces at once? 

That is possible. Contact me before you place your order to discuss. I will evaluate these requests on a case by case basis depending on your desired designs and quantities.

• Do you take wholesale orders? 

At the moment we are only selling retail. If you are a retailer interested in selling Anabelle Colon Jewelry, do not hesitate to contact me. I can put together a proposal, specific to your store. 

• What payment methods do you accept?

Shopify Payments and PayPal are the payment providers for Anabelle Colon Jewelry. You can complete your transaction by using:

• Visa

• MasterCard

• American Express

• Discover

• JCB

• Diners Club

I can also accept the following payments outside of this website:

• PayPal (an invoice is sent to your email to complete the payment)

• Bank deposit in Dominican Pesos (only for Dominican Republic)

• Cash (when you are paying in person)
  

• Which currencies do you accept? 

The main currency for Anabelle Colon Jewelry is US dollars. All online payments are processed in US dollars. I can also accept bank transfers in Dominican Pesos (DOP). Please follow the instructions when you are placing your order. I am happy to accept the local currency when you buy your jewelry in person, using cash.

• Is it safe to use my credit card on your website? 

Yes it is! The shopping cart and checkout of Anabelle Colon Jewelry are powered by Shopify. This makes my shop automatically PCI compliant, which gives me peace of mind and gives you peace of mind (and peace of pocket).

The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud. Shopify is certified Level 1 PCI DSS compliant.

• Do you ship to my Country?

If you can receive international packages at your shipping address, feel free to order your Anabelle Colon Jewelry online. 

I ship all orders via United States Postal Service (USPS). If I encounter any issue when attempting to mail your package, I'll contact you to inform you, and find a solution. I will be happy to refund your purchase if for some reason it is not possible to mail your jewelry. 

• When will you send my order?

I will ship your jewelry within 5 working days after receiving payment, unless otherwise noticed at the time you place your order.

• What shipping options do you offer?

Available shipping methods in the United States:

1. United States - USPS Priority Mail Flat Rate $11. This flat rate service includes tracking and delivery in 1-3 business days to most U.S. addresses. Times given are estimated and not guaranteed by USPS.

2. Pick up in Astoria - no charge. Please wait until I notify you that your item is ready before coming to pick it up. I will contact you for the exact location.

For international shipping to the rest of the world:

1. International - USPS First Class International $21. Delivery time is typically 1 to 4 weeks. With this service you can receive packages in more than 180 countries worldwide. A tracking number is provided. 

2. Other - Please contact me if you prefer to arrange for a different shipping method or carrier.

• Do you require a signature on delivery?

No, I don't.

• Do I get a tracking number?

Yes!, I try to fulfill and ship your order as quickly as possible, and once it is out of my hands you will get a tracking number to follow up on your jewelry.

• Do I have to pay customs duties or taxes when I receive my package? 

Customs regulations vary from country to country. As an international customer, you are responsible for any duties and/or taxes that may be imposed on the jewelry upon arrival at your location. I have no control over these charges.

• How is the packaging of the jewelry? 

All Anabelle Colon Jewelry is carefully placed in our custom jewelry pouches, tied with a naturally dyed ribbon. 

• Do you have a detailed returns policy? 

Yes, here it is!

• Now that I see it in person, I actually don't like the jewelry I ordered. Can I return it? 

Yes, you can. I want you to love your jewelry. If you are not happy, or if the jewelry doesn’t fit you properly, send it back in the original packaging. Contact me with a copy of your receipt to initiate the return, and make sure to return the jewelry within 60 days of purchase. I will send you an address to ship to, and a form to print out and include with your package. The moment your jewelry is back to me, I will issue you store credit for the full value of the jewelry (original shipping costs are not refundable). Please read the full Returns Policy here.

Shipping costs and the safe return of items are your responsibility. Custom orders and discounted pieces are not returnable.

• I am buying jewelry for gifts, can the jewelry be returned by the end user if it doesn't fit or if they don't like it? 

Yes, no problem. I know you loved the piece, but the final wearer must like it as well. They can contact me with a copy of the gift receipt to initiate the return (be sure to include the gift receipt with the gift). I will send them an address to ship to, and a form to print out and include with the package. The jewelry can only be returned within 60 days of purchase. The moment I get back the jewelry, I will issue them store credit for the full value of the jewelry (original shipping costs are not refundable). Please read the full Returns Policy here.

Shipping costs and the safe return of items are the customer’s responsibility. Custom orders and discounted pieces are not returnable. 

• Where is Anabelle Colon Jewelry located? 

My much loved studio space is in Jarabacoa, Dominican Republic. I currently live, design, and make jewelry in Amman, Jordan. The description of each piece of jewelry includes where it was designed and made. 

• What do you mean by 'nomad designer'? 

A jewelry designer that moves. Born and raised in Santo Domingo, Dominican Republic, I studied design and jewelry fabrication in New York City. Life gave me the opportunity to live in Santo Domingo, New York, Jerusalem, Abuja, Jarabacoa, Barcelona and Amman, so far.

I travel constantly and my inspiration comes from shapes, patterns and words encountered along the way.